We're a bustling, rapidly expanding companion animal hospital nestled in an 11,000 square foot space in the Arcadia area of Phoenix. With a team of 4 doctors and 24 support staff, we offer comprehensive services including grooming and pet boarding. Currently, we're seeking a compassionate and enthusiastic individual to join our front office as a Client Service Representative, offering both full and part-time positions.
The ideal candidate will embody a positive attitude, a strong work ethic, and a dedication to providing excellent client and patient care. Our team is committed to delivering the highest quality of patient care and personalized service to every visitor who walks through our doors.
Position Responsibilities
As a Client Service Representative at our hospital we expect you to provide the highest quality of client quality care as well as compassion for our patients.
- Conduct opening and closing procedures
- Welcome clients and their pets by name upon arrival
- Assist clients with check-in processes and update contact information
- Prepare informational packets for new clients
- Organize patient records, consent forms, and other documents for the following day
- Handle incoming telephone calls and schedule appointments
- Take messages as necessary
- Alert doctors and technicians of patient arrivals
- Maintain and update client and patient databases
- Check-out clients at the end of their visits, explain invoices and treatment plans
- Manage Rabies certificates, Sterilization forms, and Health Certificates
- Handle mailing tasks including certificates, invoices, reminders, thank you cards, and sympathy cards
- Keep the waiting room and reception area tidy throughout the day
- Coordinate pet boarding schedules
- Perform computer data entry including service records and updating vaccination and client/patient information
- Complete end-of-day computer tasks, prepare deposits, and record transactions
- Confirm appointments by calling clients
- Conduct follow-up calls as directed, record client feedback, and inform the Doctor
- Possess general knowledge of over-the-counter products
- Receive signed consent forms for surgeries, treatments, euthanasia, and payment agreements
- Track no-shows, cancellations, and rescheduled appointments
- Present invoices, process payments, and provide general estimates
- Perform daily light cleaning of the waiting area, office, public restrooms, and exam rooms
- Attend continuing education seminars as directed by the hospital administrator
- Fulfill other duties as assigned
If you're ready to contribute to our dynamic team and uphold our commitment to exceptional client and patient care, we invite you to apply for this exciting opportunity.
Requirements:
Must have initiative, attention to detail, and a very positive attitude.
Must have compassion with a desire to help people and their pets.
Work well with others in a busy and intense environment
Weekend work
We offer a progressive environment in a well equipped hospital that focuses on quality patient care. The position includes competitive compensation, vacation, CE, medical insurance, dental and discounted medical care and supplies for employee pets (after 90 day period).
Compensation dependent on experience