The aim of this practice is to promote a friendly and professional environment where emphasis is placed on quality medical care, client education, and teamwork. The client service representative has one of the most important, and most challenging, jobs in our hospital. Because you interact with clients more than any other staff member, the impression you make is a lasting one that can shape a client’s entire view of the practice. Your job is demanding and rewarding, but frequently stressful. Whatever the circumstances, it is your duty to project the competence and empathy that is fundamental to our practice philosophy.